Portal help

Account management help

Use the Portal to see and maintain information that relates to your organisation. We will only use this information as needed in our transactions with you.


Q&A about Portal account management + Expand all Collapse all

  • How do I create an account for the Portal?

    You can register for a Portal account as an individual or on behalf of a business. Registering as an individual allows you to report litter thrown from a vehicle, smoky vehicles and pollution incidents. Registered business users can access the statutory documents for their business.

    Each Portal user should have a separate account. Visit the Create account page, select which type of account you want and enter your email address.

    Once we’ve checked if you already have an account, you will be asked to enter information in all the mandatory fields (marked with a red dot ). Please make sure all information entered is correct.

    EPA will process requests for business accounts, which may include a confirmation process with the key contact at your organisation. This process may take up to three business days to complete.

    When an account has been approved we will send an email with the account details (username and password) to the registered address.

  • How much information do I need to supply?

    To create a Portal account, you must provide your full name, a contact phone number, email address and street address. If you are registering on behalf of a business, you will also need to provide an ABN, your company name and a reason for registering (for example, creating waste transport certificates).

    EPA uses this information to confirm the information that should be linked to your account. If any of the details or documents in your account are incorrect, please contact us on 1300 EPA VIC (1300 372 842).

  • How can I see who else in my organisation has an account?

    Please contact us on 1300 EPA VIC (1300 372 842).

    If you know that someone with an account in your organisation has left, please contact EPA to have the account deactivated.

  • I can’t access my account – what do I do?

    A login is required to access the EPA Interaction Portal. Your user name is your email address. Passwords are case sensitive.

    If you have entered your user name and password incorrectly twice your account will be ‘locked out’. You will need to reset your password using the Forgotten password? option on the portal login screen. An email will be sent to you with instructions on what to do next.

    We recommend you choose a password that is unique and not easy to guess. Your password is case sensitive and must have a minimum of eight characters. It should contain a combination of upper and lower-case letters, numbers and special characters.

  • How do I deactivate my account?

    If you leave an organisation or no longer require your account, it is important to close it. Please contact EPA on 1300 EPA VIC (1300 372 842) to request that your account be closed.

Page last updated on 13 Aug 2015