Call EPA 24 hours a day.1300 372 842 (1300 EPA VIC)
Air quality is important to the health and wellbeing of all Victorians. Most air pollution comes from industry, motor vehicles and domestic wood burning.
EPA plays a role in protecting the community from noise pollution.
Human health and wellbeing relies on the quality of our environment every day.
Our reporting system lets you dob in litterers in cars.
Many industrial activities require works approvals and licences from EPA.
EPA helps protect Victorians’ health from potential environmental hazards.
EPA works to protect Victoria from pollution during major infrastructure projects.
EPA periodically reviews environmental policy and regulation.
Guidance for business and industry, including licensing, works approvals and planning.
Information about the fees and charges levied by EPA.
EPA’s organisational strategy sets out five goals and how we'll work with Victorians to achieve them.
EPA welcomes the recommendations of the Independent Inquiry into EPA.
EPA works with the community, businesses and other organisations to protect the environment.
EPA recognises staff who are leaders in the areas of air quality, inland water, marine water, waste, landfill, land and groundwater, and odour.
The process to submit complaints about the conduct of an EPA authorised officer.
Identify the odour
Usually you will receive this information along with the odour complaint. When investigating the odour, we recommend that you use staff who were not directly involved in the incident, and are able to detect odours. Staff regularly exposed or overexposed to an odour can become desensitized, meaning they will not smell odour emissions at their source.
Determine potential sources/update preventative measures
Following this process:
Process flow chart for odour complaint resolution.
Be sure to keep a log of the odour complaint details, including wind direction, temperature, time of day, and what was being processed. This can help identify the odour-causing material or process on your site. If the source of the odour is not identified, or the odour pollution event is not resolved, a well-kept log may indicate possibilities of other sources off site.
Get your odour pollution prevention up to standard as soon as possible. If controls take a long time to repair, and pollution cannot be managed in the meantime, contact EPA.
Minimise the risk of odour pollution as much as possible through process management. Have backup strategies for raw materials receival and other key processes. If appropriate, stop the odorous processes as soon as possible. If the odour is coming from a static source, minimise this as much as possible.
Page last updated on 18 Jun 2018